Refund Policy

Last updated: 2026/02/16

Thank you for supporting creators on GoVoko. Please review our refund policy carefully before making any purchases.

1. Digital Content Nature

All content on GoVoko is digital and delivered instantly upon purchase. Due to the nature of digital content, we have specific refund conditions.

2. No Cooling-Off Period

Under consumer protection laws, digital content that is delivered immediately with your consent is not subject to the standard cooling-off period. By purchasing, you acknowledge and accept this condition.

3. Refundable Scenarios

We may issue refunds in the following circumstances:

• Technical errors preventing access to purchased content
• Duplicate charges or accidental purchases
• Content significantly different from description
• Service unavailable for extended periods

4. Non-Refundable Items

• Tips and donations to creators
• Subscription fees after content access
• Custom or personalized content
• Content already viewed or downloaded

5. How to Request a Refund

To request a refund, please contact us within 7 days of purchase with:

• Your order ID or transaction number
• Detailed description of the issue
• Screenshots or proof of the problem
• Payment confirmation

Email: service@lovefans.app

6. Processing Time

Refund requests are reviewed within 5 business days. Approved refunds will be processed to the original payment method within 7-14 business days, depending on your payment provider.

7. Subscription Cancellations

You can cancel subscriptions at any time. Access continues until the end of the current billing period. No partial refunds are given for unused time.

8. Disputes

If you disagree with our refund decision, you may appeal by providing additional information. We aim to resolve all disputes fairly and promptly.

9. Chargebacks

Initiating a chargeback without first contacting us may result in account suspension. Please allow us to address your concerns before involving your payment provider.

10. Contact Information

For refund requests and inquiries:
Email: service@lovefans.app
Response time: 1-2 business days

11. Payment Processor Compliance

Stripe Integration:

• All transactions processed through Stripe comply with Stripe's policies
• Disputes handled according to Stripe's dispute resolution process
• Adult content violations result in immediate payment processing suspension
• Platform maintains full compliance with payment processor requirements

12. Digital Goods Declaration

GoVoko Coins as Digital Products:

• GoVoko Coins are digital goods with immediate delivery upon purchase
• Purchase constitutes acceptance of immediate digital goods delivery
• No cooling-off period applies under consumer protection laws for digital content
• Coins expire after 12 months of account inactivity
• Account termination forfeits all unused coin balance

13. Creator Withdrawals via Stripe Connect Express

Withdrawal Process:

• Creator withdrawals processed through Stripe Connect Express
• All withdrawals subject to Stripe's account verification requirements
• Minimum withdrawal amounts and processing times apply
• Tax reporting and compliance responsibility lies with creators
• Withdrawal failures due to account issues are not platform responsibility
• Platform cannot process withdrawals for accounts under review or suspended