GoVoko Logo

Privacy Policy

Privacy Policy

Last updated: 2026/02/16

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

  • Personal information (name, email, phone)
  • Payment information and transaction records
  • Usage data and analytics
  • Content you create and share
  • Communication preferences
  • Creator application information (bio, social links, country)
  • Subscription and fan interaction data
  • Financial data for creators (earnings, withdrawal requests)

2. How We Use Your Information

  • Provide and improve our services
  • Process payments and transactions
  • Communicate with you about your account
  • Personalize your experience
  • Ensure platform safety and security

3. Data Security

We implement industry-standard security measures including:

  • SSL encryption for data transmission
  • Secure storage with encryption at rest
  • Regular security audits and updates
  • Limited access to personal information

4. Third-Party Services

We work with trusted partners for:

  • Payment processing (Stripe)
  • Analytics (anonymized data only)
  • Cloud storage and hosting (Cloudflare R2, Supabase)
  • Email communications
  • Content delivery network (Cloudflare CDN)
  • Push notification services

5. Your Rights

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications

6. Cookies and Tracking

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time.

8. Creator Platform Privacy Protection

8.1 Creator Subdomain and Branding

  • Your custom subdomain and branding settings are used to provide personalized services
  • We do not share your subdomain configuration or brand assets with third parties
  • Creator avatars, covers, and theme colors are used only for your dedicated page display

8.2 Fan Interaction Data

  • Fan lists and subscription data are strictly confidential
  • Chat records are protected with end-to-end encryption
  • Interaction analytics are processed anonymously only

8.3 GoVoko Coin System and Payment Privacy

  • All coin recharge and consumption records are encrypted
  • We securely share necessary transaction information with payment partners
  • Payment information is immediately destroyed after processing

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or platform notification.

11. Contact Us

For privacy concerns or questions, contact us at: service@lovefans.app

12. Payment Processor Data Sharing

Stripe Data Sharing:

  • Transaction data securely shared with Stripe for payment processing
  • KYC/AML compliance data shared as required by regulations
  • All data sharing complies with payment processor security standards
  • No sensitive payment data stored on our servers beyond processing requirements
  • Creator withdrawal data shared with Stripe Connect Express for disbursements

Data Protection Standards:

  • Payment Card Industry (PCI) compliance maintained through Stripe
  • End-to-end encryption for all financial transactions
  • Regular security audits by payment processor
  • Immediate data purging after transaction completion